Privacy Policy
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Last updated: [DATE]
This policy explains what Soren Lighting (“we”, “us”) collects when you use [DOMAIN], why we collect it, and what choices you have. It applies to this website and to the enquiries we receive through it.
Information you give us
When you request an estimate, book a design walk, or contact us, we ask for your name, phone number, email address, and the address of the property you want lit. We may also collect anything else you choose to tell us about the project — what you are looking to light, timing, or budget.
We ask for a property address because exterior lighting cannot be quoted without knowing the site. We use it to schedule the visit and to prepare the design.
Information collected automatically
Like most websites, ours records basic technical information when you visit: IP address, browser and device type, pages viewed, and the site or search that referred you. This is collected through cookies and similar technologies.
We use [ANALYTICS PROVIDER, e.g. Google Analytics] to understand how the site is used. You can block cookies in your browser settings; parts of the site may not work as intended if you do.
How we use your information
- To respond to your enquiry and schedule a site visit
- To prepare a design and a written quote
- To carry out work you have engaged us for, and to support it afterwards
- To send service reminders and, if you have agreed, occasional updates or offers
- To meet our legal, tax, and insurance obligations
Calls and text messages
By giving us your phone number you agree that we may contact you about your enquiry by phone or text. Message and data rates may apply. Reply STOP to any text to opt out; reply HELP for help. Opting out of marketing messages does not stop messages about work already scheduled.
Who we share it with
We do not sell your personal information. We share it only with:
- Service providers who run parts of our business on our behalf — website hosting, the contact form, email, scheduling, and payment processing
- Subcontractors assigned to your project, and only what they need to do the work
- Anyone we are legally required to share it with
Our website contact form is provided by [FORM PROVIDER]. Submissions pass through their systems and are subject to their privacy practices as well as ours.
How long we keep it
Enquiries that do not become projects are kept for [RETENTION PERIOD, e.g. two years]. Project records are kept for [RETENTION PERIOD, e.g. seven years] to support warranty claims, insurance, and tax requirements.
Your choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Write to [EMAIL] and we will respond within a reasonable period. We may need to keep some records where the law requires it — warranty and tax records in particular.
Nevada residents have the right under NRS 603A to tell a website operator not to sell their covered information. We do not sell it, but you may submit a request to [EMAIL].
If you are a California resident, additional rights may apply to you under California law. Contact us at the same address.
Security
We take reasonable measures to protect the information we hold, but no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Children
This site is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact
Soren Lighting
[BUSINESS ADDRESS]
[PHONE]
[EMAIL]